Here’s what we’re reminding ourselves in 2025: it’s not about whether any platform is perfect; it’s about how you use it.

For boutique hotels and short-term rentals, building community isn’t just a buzzword; it’s a powerful strategy that brings value to both guests and the local area.

This guide outlines the eight foundational elements to becoming a host or hotelier who genuinely connects with their guests, local community and stakeholders.